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THE BOOKLET - Available online free of charge for a limited time!

Welcome to debut of the site!

The server portion is now in operation. Sign up for a profile (view a sample profile here) and allow your guests to know when you are going to be working as well as allowing them to rate and comment your service. When you sign up please remember your username will be your link to your profile page (the address you'll give them to view your page on serving101.com. i.e. username = MarkSomeone then your link will be http://www.serving101.com/MarkSomeone). For a limited time signing up for an account is FREE. I've also made the booklet FREE for a limited time.

Wouldn't you like a raise? We all would. In the world of serving you can manufacture your own raise. It all comes down to how your guests feel about the service they received and how much you were able to sell them. I can help you raise both sides of the equation!

Serving is, by far, the most lucrative position in the restaurant. It's a blend of customer service, hospitality and sales. You have to provide the guest with great service and wonderful hospitality. Those two things are a must! After that, it's a sales position pure and simple.

The beautiful part is: the guests come in wanting to purchase something and you're going to make a percentage of what they buy. The only questions are, how high the percentage will be and how much you can sell them. Increase either of these and you increase your income! If both go up, you stand to make quite a bit more. Have a look at the calculator page and plug in some number just for fun. I'm sure you'll find that even a small increase in either category makes you quite a bit on a yearly basis.

Based on my experience in restaurants I have prepared a booklet highlighting the key points to good service and how to give it. How you make a great first impression and allow them to leave wanting you to serve them again on their next visit is also covered. Getting requests for your service will increase your earning potential, that's a given.

Have a look at the buy page and decide for yourself if spending $15 on a copy of the Serving 101 booklet is a good bet. The cost is minimal when compared to the increased earnings you may have if you follow the simple guidelines I have laid out for you. The booklet is full of information designed to allow you to focus on overall guest satisfaction and increase your sales. Satisfied guests are happy guests and happy guests leave larger gratuities.

Buy the booklet or don't, obviously the choice is yours. All I ask is you make an informed choice about how you serve your guests. I want your income to be as high as possible for the work you do. Once you see what I consider serving to be, I think you'll be happier at your job and make more money doing it. It's a win win situation.

If I handed you a card with this URL on it, it doesn't mean I think you're a bad server. It means I feel that almost every server out there stands to benefit from reading the Serving 101 booklet. It is my sincere desire to help all servers to increase their guest's satisfaction. Just as your guests returning to your restaurant helps you and your restaurant's owner, them having a great experience in any restaurant helps all servers. Assuring the guests a great experience while dining out bolsters the restaurant industry as a whole.

So you see, it's not just you and your restaurant, your great service helps every restaurant. Do the best job you're capable of, my earnings rely on your ability! Improve your ability and the industry as a whole prospers. And please remember, while you're doing it, you'll put more in your pocket as well.

Michael Carpenter